When Tech Stalls, Human Service Holds It Together

When Tech Stalls, Human Service Holds It Together

When Tech Stalls, Human Service Holds It TogetherArielle McGuinness
Published on: 19/10/2025

Digital tools drive efficiency, but resilience comes from people. This CX story shows how human response holds service together when systems fall short.

Real-World Service Lessons
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Trust through Transparency

Trust through Transparency

Trust through TransparencyArielle McGuinness
Published on: 05/09/2025

A salon visit in Bogotá turned into an unexpected reminder about the power of service. By being upfront about the process, showing proof of expertise, and creating an emotional connection, one stylist turned a daunting eight-hour appointment into an experience built on trust.

Real-World Service Lessons
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