Arielle McGuinnessTwo delayed connections, same system decision, opposite outcomes. A story about confidence, ownership and how empowered teams turn disruption into loyalty.
Arielle McGuinnessDigital tools drive efficiency, but resilience comes from people. This CX story shows how human response holds service together when systems fall short.
Arielle McGuinnessA salon visit in Bogotá turned into an unexpected reminder about the power of service. By being upfront about the process, showing proof of expertise, and creating an emotional connection, one stylist turned a daunting eight-hour appointment into an experience built on trust.